Efficient, quality travel service offered by polite and experienced professionals is paramount to busy business travelers today. ABC’s Travelers Emergency Service System (TESS) agents specialize in providing the highest levels of service to travelers worldwide, 24/7.

Through professional, hands-on support and detailed documentation, TESS is exceeding our expectations.

—R.L, MyTravel

With a focus on quality and dependability around-the-clock, TESS services include:

• Global toll-free travel assistance
• Ticketing
• Last seat availability and seat assignments
• Customized greetings and messaging
• Agents dedicated to specific accounts
• Multilingual assistance in several languages
• VIP Gold service
• Call routing by time of day
• Supplemental staffing
• Hotel reservations and updates
• Support for web-based and self-service reservations
• Queue review
• Assistance with FITs, tours, cruises